The Citizen App – A dedicated channel. A stronger connection. A more vibrant local community.
Municipalities in Oslo, Stockholm and more than 60 other municipalities have chosen Innocode’s Citizen App.
Since 2020, we have worked together with municipalities across the Nordics to develop and build the Citizen App. Through this work, we have seen the same challenges return time and time again — regardless of size, geography, or organization.
The Citizen App solves many challenges
- Many municipalities rely on channels they do not control themselves.
This means limited control over who is reached, uncertain reach, and unclear timing.
- High user expectations and fragmented target groups.
Residents expect fast, relevant, and easy-to-use services. But needs vary. This makes it difficult to reach the right person with the right information at the right time.
- Residents’ attention is limited.
Social media, family, work, leisure — municipal information is competing for attention and is rarely prioritised first.
- Communication that isn’t used.
Municipalities produce a lot of information, but if it doesn’t reach people, it creates no value.
- The information exists — but in different places.
For residents, this means too many entry points, limited overview, and an unclear structure.
- Reactive instead of proactive.
Communication often happens only after residents ask. This leads to a poorer experience, more inquiries, and higher costs.
The Citizen App was developed in response to these challenges
The Citizen App is an easy-to-manage and dynamic direct channel where information, services, and local data are gathered in one place — with minimal administration.
We are driven by a desire to build stronger local communities — by making it easier to create meaningful and relevant communication between municipalities and residents.
Talk to Bjarte about the Citizen App – book a meeting
Through the citizen app “Mitt Västerås”, we will be able to communicate with our residents and reduce the distance between them and the city. Innocode is a provider that understands the customer’s needs and consistently exceeds expectations.
The Citizen App’s many features and add-ons.
- Automatically gathers the municipality’s news, social media, and services in one place.
- Users receive personalized content based on their interests and geographic preferences.
- Push notifications for important information and current events. Can be sent manually or automatically.
- Event calendar with local activities.
- Community where local organizations and businesses can contribute content.
- Visualization of real-time data (e.g. traffic, service updates, and weather). Automatically fetched from your existing sources without complex integrations through our Data Tiles feature.
- Support for emergency preparedness with offline-stored information.
- Built to minimize manual work — content is automatically gathered from existing sources, so you don’t have to maintain yet another channel.
Personalisation
Everyone is different and has different needs when it comes to information and engagement. That is why we place a strong focus on personalisation. We make it easy for municipalities to tailor communication in the Citizen App, ensuring that content is relevant for different target groups and interests.
Emergency preparedness information, directly in your pocket.
The Citizen App’s offline functionality ensures that important information, documents, and contact details are always available on residents’ phones — even without internet access.
Real-time data drives daily usage and loyalty.
Is the bridge in the city centre open to traffic? What’s the current water temperature at local beaches? Are there any available EV charging stations right now?
Our real-time data visualisations connected to national and local data sources create immediate value for residents from the very first moment they open the app.
Culture and activity calendar. Always up to date.
Minimal administration and automatic event updates.
-
Bring the local community together with Community.
Invite local associations, cultural organisations, and municipal departments to publish their own content. Innocode Community turns your digital platform into a vibrant meeting place for the entire local community.
-
“Hylte is a rural municipality, and after our external website, the Citizen App has become our most important communication channel for reaching residents. We have seen increased interest in news from the municipality, as well as higher attendance at both municipal and non-municipal activities and events through the event calendar. However, our primary use of the app is to send out fast and important information, such as updates during water leaks or other events that affect residents’ daily lives. One exciting and unexpected outcome is that our senior residents have become the app’s strongest ambassadors!”
Meet customers, partners, communicators, innovators and more at Citizen 2026
Join us for a full-day event exploring how local governments across Europe are building better and more independent channels to reach their residents.
Citizen 2026 brings together communication leaders, digital transformation experts, and innovative municipalities to discuss the strategic shift towards owned resident channels — moving beyond platform dependency to create direct and reliable connections with residents.
Read more about Citizen 2026
More than 60 municipalities use the Citizen App
Halsnæs – first Danish Citizen App
Halsnæs Municipality in Denmark has launched a project together with Innocode, joining a growing network of more than 65 Nordic municipalities with their own direct channel to residents.
Webinar: Public Sector & Meta – lessons learned from the City of Oslo
In this webinar, we gather Nordic perspectives on the public sector and Meta. Joining us is Annette Dey, Head of Communications at Bydel Frogner, Oslo municipality. We discuss risks, lessons learned, and how municipalities can complement social media with their own controlled digital channels.
Webinar: What you need to know about the Citizen App
Learn how municipalities use the Citizen App to strengthen digital communication, preparedness, and citizen engagement.
“Mitt Västerås” – The app that simplifies everyday life for the citizens of Västerås
The City of Västerås has taken a major digital step forward with the citizen app “Mitt Västerås” (My Västerås) – an innovative platform that makes it easier than ever to access city services, news, and events. With a modern and user-friendly design, the app gives citizens direct access to essential information – anytime, anywhere.
Farsund leads the way: How the municipality saves time and residents get quicker answers
When a municipality makes it easier for residents to find relevant information, it not only improves the user experience – it also frees up valuable resources. Farsund municipality is a great example of how digital communication can produce tangible results, both in terms of increased engagement and fewer inquiries to the municipality.
Citizen apps – when public communication becomes critical infrastructure
Communication is one of the most critical – and often overlooked – components of smart city infrastructure.
Across the Nordics, municipalities are increasingly building their own citizen apps as a city-owned outbound channel. Not to replace existing platforms, but to ensure reliable, efficient, and trusted communication with residents – on public terms.
Talk to us about the Citizen App
Talk to Bjarte about the Citizen App — book a meeting
