The information is downloaded and stored locally on the phone, meaning residents can still open documents, read instructions, and find important phone numbers directly in the app.

Do you have criitical information handy - when needed?

Many local governments distribute printed material with titles such as "If Crisis Comes", but what happens if you're out and about or can't find it when something happens? With the Citizen App, the same type of critical information is right in your pocket – always accessible.

This can include:

  • Emergency preparedness information
  • Instructions during crises
  • Information about shelters or preparedness points
  • Important phone numbers
  • Guides and documents

For the resident

Residents always have access to important guidance on their phone – even during power outages and network disruptions.

For the local government

The municipality can easily add and structure information in the app's CMS. Once content is published, it is downloaded to users' phones and remains available in the app even offline.

The municipality can update the content and what should be available offline at any time.

Content that can be uploaded and saved offline, in the phone

  • PDFs
  • Image files
  • Phone numbers

The offline feature makes the Citizen App a robust information channel during crises and disruptions, when other digital channels are not functioning.

QUESTIONS?

  • Edvard Unsgaard

    SPEAKER CITIZEN 2026 | Edvard Unsgaard has spent his career on both sides of the hardest conversations in public life. He spent seven years as a political journalist and Moscow correspondent at Sveriges Radio’s Ekot, before becoming Press Secretary to Swedish Prime Minister Fredrik Reinfeldt. He knows what it looks like when institutions are put under pressure, and what separates those that communicate well from those that don’t.

  • Lars Petter Kjær

    CONTRIBUTOR CITIZEN 2026 | Lars Petter Kjær leads communication, digitalisation and the political secretariat at Sandefjord Municipality. His role sits at the crossroads of how the municipality talks to its residents and how it organises itself to do that better over time.

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