Petra Sintorn
CONTRIBUTOR CITIZEN 2026 | Petra Sintorn is Head of Unit at Botkyrka Municipality, responsible for citizen services, and a doctoral researcher at the Executive Doctoral School for Public Sector Digital Transformation – an initiative by the Swedish Centre for Digital Innovation focused on strengthening digitalisation in the public sector.
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When the tool shapes the work. Digital inclusion from the inside
Her research sits at an intersection that rarely gets enough attention in these conversations: not what digital tools can do, but what they actually do — to the people using them, to the organisations around them, and ultimately to the citizens they are meant to serve.
Her thesis examines how the everyday practices of municipal employees shape a municipality's digital capacity, and how technology itself — far from being neutral — actively influences what ways of working, interpretations and possibilities become available in public sector organisations.
In practice, this means asking harder questions about digital inclusion. Not just whether residents have access, but whether the systems and structures designed to help them actually do — and for whom.
At Citizen 2026, Petra brings a perspective that grounds the strategic discussion in organisational reality: what it looks like when digital tools open up new possibilities, and when they quietly close them down.
Read more about the Executive Doctoral School for Public Sector Digital Transformation >