Missed CITIZEN 2025? Watch it here
We are happy and proud of the great interest in CITIZEN 2025 – with over 70 participants from nearly 50 cities and municipalities across the Nordics and Europe.
Here you’ll find the recordings from the event, featuring valuable insights into citizen dialogue and outbound communication in the public sector.
The best laid plans of mice and men
Jake Taylor - Design and Technology Lead | The Connective
Despite ambitious plans and the best intentions, many public projects fail to engage citizens. Citizen-centricity is no longer just a good idea – it’s an expectation. It either drives engagement, or it kills it.
To create services and solutions that actually work, municipal leaders need to stop thinking like a city and instead see things from the residents’ perspective. Jake Taylor, an expert in behavioral design and smart cities, explores how digital expectations shape the interaction between cities and citizens. Why ease and simplicity are key to success – and who’s actually responsible for making sure the right information reaches the right person.
What does it mean for a municipality to work long-term with citizen involvement?
Øyvind S. Tanum and Kristin Solhaug Næss | stedskaping.no
Why is this so important? A municipality’s communication with its residents forms the foundation for dialogue between local authorities and the community. One of the challenges is that even when we aim for clear and simple communication, messages, dilemmas, and decision-making processes in a municipality can often be complex and difficult to understand. Achieving success over time requires more than a few successful projects – it is a continuous process.
Listen to Stedskaping as they share insights and experiences on how Nordic municipalities can use digital engagement as a tool. They present concrete cases and dilemmas and hope this contributes to shared learning and development of citizen involvement and trust in Norwegian communities.
Download the presentation here
Resilience through communication
Denys Nazarenko - CIO Advisor | Kyiv City Council
From digital tools to societal trust: Kyiv’s path toward a resilient ecosystem
In this recorded session, Denys Nazarenko, CIO Advisor at Kyiv City Council, shared how Kyiv has maintained public trust through innovative communication tools and methods – from the Kyiv Digital app to the broader ecosystem for resilient technologies.
- Reliable channels – Building trustworthy communication platforms for crisis management.
- Risk mitigation – Using advanced tools to identify and counter both disinformation and misinformation.
- Fast communication – Ensuring rapid updates in emergency situations.
- Citizen engagement – Leveraging technology to strengthen residents’ involvement.
Download the presentation here
Citizens in a new era – from smart to wise cities
Trygve Meyer - Head of Nordic Edge Smart City Innovation Cluster | Nordic Edge
In this recorded talk, Trygve Meyer explained how smart cities and digital solutions are merely tools to achieve the wise and good city. He emphasized that clear and inclusive communication between a city and its citizens is crucial for building trust, encouraging civic engagement and participation, increasing societal resilience, and strengthening democracy over time.
He also highlighted how open and accessible information enables community-based solutions to local challenges – solutions that take citizens seriously and encourage collaboration.
Download the presentation here
